In light of recent EU legislation changes, we have updated our privacy policy with regards to your personal digital data. You can read more here.
Terms & Conditions
The Terms and Conditions entered here apply to all transactions on this website.
Please read them carefully.
They do not affect your statutory rights.
We may change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site.
These terms and conditions only cover the voguehairandbeauty.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Payment Options
We accept MasterCard/Eurocard, Visa, Maestro/Switch/Solo, Delta, Electron, JCB, American Express.
You can safely enter your entire debit/credit card number within our site and be ensured that is it encrypted using SSL, which can be recognised by the padlock sign in your browser.
Payment Currency
Pounds [£] Sterling
Please Note :- Your debit/credit card company will work out a rate of exchange and bill you in your own currency, if paying for merchandise outside the UK.
Delivery Details
We use Royal Mail for all our deliveries, and delivery cost is based on the weight of the item + our packing costs. To get a full listing of prices to weight ratio go to http://www.royalmail.com for more information.
For the UK we use First Class/Second Class, and for Overseas, we use Airmail/Airsure. There are options to choose at the checkout, whether you would like 1st/2nd Class postage.
Refunds
We will refund in full or exchange any product that arrives faulty, and is returned to Vogue Hair & Beauty.
If you are not satisfied with your product, you may return it within 7 days for a full refund, ensuring that the product arrives safely back to Vogue Beauty Room in its original un-opened packaging, inspection will be at the discretion of Vogue Beauty Room, of the un-wanted product.
Electrical items have their own independent guarantee, which can be taken up with the manufacturer.
Refunds on all serviced based transactions, ie. Booked appointments made online, in store or by telephone are as follows:-
- Cancelled bookings that have been paid online within 48 hours are fully refundable.
- Cancelled bookings that have been paid online within 24 hours can be rebooked without charge.
- Cancelled bookings that have been paid online within 12 hours are entitled to 50% refund.
Cancellations
An order may be cancelled until you receive the order confirmation, after this the order is in the process of being shipped. There is NO charge for cancellation and any monies paid will be refunded in full except delivery charges.
‘Order Cancellations’ accepted only by Telephone on 01235 814455.
Please have ready your Order Number and details of the debit/credit card used to place the order.
VAT & Duty
VAT
VAT is charged on most goods and services in the United Kingdom and other European Union member states. The rate of VAT in the UK is 20%.
UK & European Union Customers
Vogue Hair & Beauty is required by law to collect VAT on orders dispatched to countries within the European Union. Amounts of VAT charged are in accordance with the local legislation in each country. In the UK, VAT is 20%. Therefore, for customers with a delivery address within the UK and other European Union member states, VAT will be charged for goods.
Non UK & EU Customers
Orders sent to addresses anywhere else in the world will not be subject to VAT, but they may be subject to local taxes, delivery and customs charges. These charges are beyond our control and we regret we are unable to accept any responsibility for these. Please contact your local Customs and Excise Office for further information.
Secure Shopping
When you use your Debit/Credit Card all transactions are via NETBANX our payment provider, the details you enter are encrypted and therefore it is virtually impossible for unauthorised parties to read any information you send.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen. This should appear on any page where you are entering personal information (such as your debit/credit card details) – no other page will transmit information about you.
Credit or Debit card transactions are secure when shopping with us.